Your Voice in Customer Service (VoiceTwinAI)

Where it is: Home → Your apps → Your Voice in Customer Service (VoiceTwinAI) (at the top of the screen the module appears as Your Voice in Customer Service)
Address: /app/modulos/voicetwinai

What it's for

You record your voice once, 1 to 2 minutes. When a customer sends audio on WhatsApp, your company's agent (Ava or Rebeca) replies in audio with your voice, with the text alongside. An answer that is too long goes as text only.

The first audio of each conversation always starts with a notice that the audio was made by our artificial intelligence agents with your voice. The notice is required: WhatsApp's rules and those of the company that generates the voice don't allow people to think they're talking to you live.

The plan includes 100 minutes of audio a month. Past that, the agent keeps answering with the usual voice until the month turns.

First steps

1. Open the Your voice tab in a quiet place.
2. Type the Name the voice says in the notice and choose the Language you record in.
3. Tap Record and read the text that appears aloud, calmly (1 to 2 minutes). If you prefer, use Upload a file with an audio of yours.
4. Tick the authorization — it carries your name and the company's and says what the voice does.
5. Tap Create my voice. When it's ready, the screen shows On.

Only the owner or a company admin records, turns on, turns off or deletes the voice.

The tabs

Your voice

At the top, How it works shows the notice exactly as the customer will hear it. The Your voice box (Not recorded yet, Creating…, On or Off) and Audio used this month (for example, 12 / 100 min) show where you stand.

The Record your voice box (or Record the voice again, when one already exists) has the fields and buttons from the first steps. Recordings over 1 minute make the voice sound more like you.

With the voice ready, the Hear how it sounds box has the Hear my voice button: your voice says the notice and a service line, the way the customer will hear it. Each preview uses a few seconds of the month's minutes.

You also get Turn the voice off (or Turn the voice on) and Delete my voice. Deleting asks for confirmation: the voice is also removed from the company that generates it and can't be restored; to use it again you need to record again.

How to use

This manual, inside the module.

Ícaro

Ícaro chats beside the Your voice tab. He explains how to record well, tells you where your voice stands (ready, on or off), how many minutes of the month have been used and how many are left, and shows the notice that opens each conversation. Turning the voice on, off or deleting it is up to you, on the screen.

Frequently asked questions

Will customers think it's me live? No. The first audio of each conversation says our AI agents made it with your voice, and that notice can't be turned off.

Do I need equipment? No. Your phone or computer microphone in a quiet place is enough.

Does the agent reply in audio to every message? No. Only when the customer spoke in audio. A written message gets a written reply.

What if the customer asks whether it's a robot? The agent never says it's you. The AI notice goes in the first audio of every conversation.