Clones & Videos (VidDouble)

Where it is: Home → Your apps → Clones (at the top of the screen the module shows as Clones & Videos) Address: /app/modulos/viddouble

Two names, one module. In the menu and at the top of the screen it's called Clones & Videos. Inside the module (in your plan, in the authorization terms and in the email the person receives) it shows up as VidDouble. It's the same thing.

What it's for

You need to show up on video. Everybody does these days — on Instagram, TikTok, YouTube, WhatsApp. But recording is a hassle: you have to fix your hair, find a quiet corner, memorize what you're going to say, record it five times because you messed up, and in the end the lighting was bad. So you put it off, and "later" never comes.

This module solves that by creating a clone of you: the system learns your face and your voice just once, and after that you only write (or not even that — just state the goal) and the video comes out ready, with you speaking. You never have to record again.

An everyday example: you own a salon. On Monday morning you want to announce that you have an opening on Thursday. Instead of recording a video, you open the Studio, pick your clone, type "Hi everyone! There's an opening Thursday afternoon for a cut and blow-dry. Message me on WhatsApp and I'll save the time for you", click Create and produce and go have a coffee. In a few minutes the video is ready, with your face and your voice, in the Reels format, ready to download and post.

The module also lets you create a virtual influencer: a person who doesn't exist, made up from scratch, to be the face of your brand. Handy when you don't want to appear on camera, or when you want a fixed "character" for the store.

And for when the video really matters (a commercial, a sales video), there's Premium Production: a bigger production that goes through our team's review before it reaches you.

Before you start

• The Clones & Videos module has to be active on your account. It has three plan levels: VidDouble Essential, VidDouble Pro and VidDouble Premium. What you subscribed to changes what you can produce (see The four production levels). Without any of them the screen shows the offer and the Activate in catalog button, and the system says "VidDouble is not active for this tenant" (tenant = your company's account).
• The first time you open the module, an invitation appears at the top of the screen to set it up by chatting with Clara. It's optional: the tabs below already work, and each reply from the specialist uses AI credits. Click Chat with Clara so Clara gets to know your company (when you're done, click Complete setup) or Dismiss to remove the invitation without chatting.
• You need at least one ready clone before asking for any video. Without one, the Studio says: "You have no released clone yet. Create one in the Clones tab."
• Only the account owner and administrators can create, revoke or delete clones. Other users in the company can produce videos with the clones that are already released, but they don't touch the library. Anyone who isn't an administrator gets the message "Only administrators can manage identities."
• For a Real Clone you need the person. You can't register someone without their taking part: they're the one who opens a link, reads the terms, sends a photo and records a video giving their authorization. Have their email (or WhatsApp) handy.
• Credits. Producing video uses credits from your account (a credit = the "token" the system deducts for each thing it generates for you). The screen shows how much it will cost before you send it to production. Some accounts have the cost covered and show "Production at no cost on this account".

Getting started

1. On Home, under Your apps, click Clones. You land on the Home tab.
2. If the invitation to the setup conversation shows up, chat with Clara and click Complete setup, or click Dismiss. The tabs work either way.
3. Click the Clones tab. This is where the face of your videos is born.
4. If the video will be with you (or someone on your team): fill in the Register Real Clone box, with the person's name and email, and click Create invitation. The person gets an email and gives their authorization (the step by step is in How the authorization works).
5. If you'd rather have a made-up person: fill in the Create Virtual Influencer box, pick a voice, attach the image and click Create identity. That one is ready right away.
6. Wait for the clone's card to show the green Ready to use label.
7. Go to the Studio tab. Fill in the Project name, pick the Clone, write the Objective (or the Spoken text) and check the credit estimate.
8. Click Create and produce. The system takes you to the Projects tab on its own.
9. In the Projects tab, click your project to follow it. When it shows Ready, watch it, click Download and, if it looks good, click Approve delivery.

Clones tab with the two creation boxes at the top (Register Real Clone and Create Virtual Influencer) and the card of a Virtual Influencer "Ready to use" — a Real Clone requires the authorization of a real person, so it doesn't appear in the example company

Understanding the module (read this first)

Three words come up all the time. Worth understanding now, because the rest of the manual depends on them.

The two types of clone

Real Clone — a real person: you, a business partner, an employee. It only works with their authorization, given by them, through a protected link. Without that authorization the system produces nothing — not even one video.

Virtual Influencer — a made-up identity that doesn't copy anyone. You give it a name, pick a voice from the catalog and attach a reference image. It doesn't need anyone's authorization, because it isn't anyone. It's ready right away.

The screen says it in so many words, in the empty state of the Clones tab: "no loose photo from Video Creation becomes a clone". A random photo you generated in another module won't work. A clone is registered here, the right way.

The two ways to request a video

On the Home tab you'll see two cards. In both, the one who writes the script, directs the scenes and follows the production is Clara — what changes is how much you need to decide:

• Create in Studio — you decide everything: which clone, which format, which production level, the language, the audience, the spoken text. It opens the full form in the Studio tab.
• Ask the Team — the short way. You write only the objective, in one sentence (e.g. "I want to sell the winter bundle") and click Ask the Team. Clara picks the clone, the format and the level within what your plan and your balance cover, writes the script from your objective and sends it to production — without stopping halfway to ask for your approval. Before you send it, the screen shows what she picked and how much it may cost. See Ask the Team, step by step.

Ask the Team starts on the VidDouble Pro plan. If you're on Essential and click that card, you see the message "Ask the Team is part of the Pro plan. Choose Studio to produce now." and a Create in Studio button, which your plan covers.

The four production levels

The level decides the size and polish of the video. The higher the level, the more scenes fit, the longer the video can be and the more credits it costs.

A scene is a piece of the video. Each scene holds up to 15 seconds of speech. The system splits your text into scenes on its own, respecting sentences — it never cuts a word in half.

Which plan unlocks which level:

In the Level box in the Studio, whatever your plan doesn't cover appears grayed out, with "· Pro" or "· Premium" next to it. In the Configuration tab the same information shows as a list, with the Released or Requires a higher plan label.

How credits work

This is written on the screen itself and worth reading slowly:

"Credits are reserved now and charged only when the video is delivered. A technical failure returns everything."

In plain English: when you click Create and produce, the system sets aside the credits (like when a card "holds" an amount at a hotel). It only deducts them for real when the video is ready and delivered. If production fails because of a technical problem, the credits go back in full to your account — you don't pay for a video you didn't get. And if you cancel a project that isn't ready yet, the reserved credits go back too.

How the authorization works (read this carefully)

This is the most important part of the module. Let's take it slowly, because here you're handling the face and voice of a real person.

What the authorization is

The system won't let you create a clone of someone without that person agreeing. It's not a formality you can skip: it's a real lock. Until the person authorizes, the clone keeps the Awaiting authorization label and doesn't produce a single video.

You don't type the "I agree" for them. The person authorizes it themselves, on a link that's theirs alone, with their phone in hand.

The step by step, on your side

1. In the Clones tab, fill in the Register Real Clone box:
   • Person's name — their real name. (Required.)
   • Email (receives the invitation) — their email. If you fill it in, the system sends the invitation on its own. If you leave it blank, you send the link yourself.
   • Clone name in your library (optional) — just a nickname so you can find it later. Useful when the clone has a role, for example "Store spokesperson". If you leave it blank, the person's name is used.
   • The mode box (explained right below).
2. Click Create invitation.
3. The system tells you what it managed to do:
   • "Invitation created and sent by email." — done, they've already got it.
   • "Invitation created. Copy the link and send it to the person." — a green link appeared on the screen. Click it to copy it and send it yourself, by WhatsApp.
4. The link is valid for 48 hours. After that it stops working. If the deadline passes, click Resend invitation on the clone's card — the system generates a new link.
5. When they authorize, the card goes from Awaiting authorization to Preparing identity. After that step it becomes Ready to use — or Not approved, if the material isn't good enough (see below).

What happens in "Preparing identity" — and how long it takes. In this step the system checks on its own what was sent: it compares the face in the video with the one in the photo and listens to the speech to see whether the person said their name and that they authorize. The check runs every 10 minutes, so in most cases the clone is released within a few minutes. When the automatic check is in doubt (a face that's similar but not identical, speech that can't be understood, more than one person in the video…), the case goes to someone on our team, who decides. In any case, we release it within 1 business day after the authorization — the card shows the deadline until the check is done.

It's at the moment of release that the clone's voice is created, from the very recording the person sent. That's why the clone speaks with their voice, not with a catalog voice.

No video is produced until this is finished, and there's nothing for you to do: there's no "speed it up" button. While the card is in Preparing identity, the clone doesn't appear in the Studio list. If the 1-business-day deadline passes, we're notified automatically — the check is ours, not yours.

If the card ends up "Not approved". The reason appears on the card itself, in plain words — for example "The person's face does not appear in the video", "Nobody can be heard speaking in the video" or "The person in the video does not look like the one in the photo". Click Ask for a new video: the person gets a new invitation (valid for 48 hours) and records again, and the card goes back to Awaiting authorization. When it was our team that rejected it, the card doesn't show a detailed reason — contact support if you want to know more.

The step by step, on their side

The person gets an email with the subject "<your company> asked for your authorization to use your image in videos", explaining in simple language that your company wants to make videos with their image and voice and needs their written authorization before anything happens. The email also says: "If you weren't expecting this invitation, ignore this email. Nothing happens without your confirmation."

They click Read the terms and authorize and a page opens with the title Identity authorization. There they do three things:

1. 1. Read the full terms — the whole text of the authorization, in a box that scrolls. It's not a summary: it's the complete document.
2. 2. Send the evidence — two files:
   • Front-facing photo — a clear photo of the face, straight on. Accepts JPG, PNG or WEBP, up to 15 MB.
   • Authorization video — a short video, recorded by them, saying their name, the date and that they authorize the use described in the terms. Accepts MP4, WEBM or MOV (file from an iPhone), up to 90 MB.
3. Check the box "I read the full terms, confirm that I am the identified person, and agree to this authorization." and click Confirm authorization.

When they're done, they see Authorization received and a note that we're now checking whether the video, the photo and the spoken authorization match — "in most cases within a few minutes, and always within 1 business day" — and that no production is released before that step. The invitation email already mentions this deadline before they start.

To pass the check on the first try: face clearly visible in the video (no cap, no backlighting, only them in the frame), saying out loud their own name, the date and the sentence that they authorize — for example "I, Mariana Souza, today, September 23, authorize the use of my image and my voice in the company's videos".

The person doesn't need an account or a password. They open the link in their phone's browser and take care of everything there.

Controlled or Autopilot: the choice that changes everything

In the registration there's a box with two options. It changes the text of the terms the person will read and sign — so choose carefully, because it's what they're authorizing.

If the person is you, Autopilot is convenient. If it's an employee, a business partner or someone hired, think twice: with Autopilot they're giving up looking at each video before it exists.

What the authorization allows — and what it forbids

The terms are specific. Summed up in business-owner language, the person authorizes the company to use their image, appearance, movements and voice to create videos in that company's projects. The result may be adapted to different formats, languages and channels covered by the project.

What the terms do NOT allow, in either mode:

• Using their identity outside what was agreed — another brand, another purpose.
• Illegal content.
• Misleading content (making the clone say something false, promising what doesn't exist).
• Discriminatory content.
• Sexually explicit content.
• Political or electoral content, unless there's a specific authorization for it.
• Putting personal statements in their mouth that aren't part of the approved project — opinions, positions, fights.

Put another way: the clone is for your business to speak. It's not for the person to say things they wouldn't say.

They can change their mind

They can, and so can you. Two different things, on the clone's card:

• Revoke — cuts off future use. The screen asks "Immediately revoke new productions with this identity?" and, once you confirm, no new video is generated with that clone. The person's cloned voice is also erased from the speech system.
• Delete — erases the identity. The screen asks "Request deletion of this identity and block new productions?". The card changes to Deleting… while the system erases the voice and the files, and then shows Deleted.

What revoking and deleting do NOT do: they don't automatically erase the videos that have already been published out there. A Reel that's already on Instagram stays on Instagram — you're the one who takes it down. The terms say this to the person clearly.

And the voice?

It depends on the type of clone:

• Real Clone that went through the authorization: the system creates the person's own voice, from the video they sent themselves. When that happens, the card shows a green strip The person's own voice with the text: "This clone speaks with the subject's own voice, built from the video they submitted. No catalog voice is used." Then there's nothing to choose — it's their voice.
• Clone without its own voice (including the Virtual Influencer): you pick a voice from the catalog, in the This clone's voice box on the card. There are six: three Male and three Female. Until someone picks, it shows Not chosen yet and the orange warning: "Without a chosen voice, this clone cannot produce."

Pick the voice once, on the clone's card. That way every video from that clone is born with the right voice and you don't need to decide again on every project.

The tabs, one by one

Home

/app/modulos/viddouble/inicio

• What you see here:
  • At the top, an intro box with the line "One identity. Many videos. Always under your control." and, beside it, the four levels numbered 01 to 04.
  • Below, Clara's panel: a note from her saying what's holding up your production right now, with the numbers Clones ready, Videos in production and Videos delivered.
  • Two big cards: Create in Studio and Ask the Team.
  • At the bottom, Recent projects — the last five, with level, mode and status.
• What you can do:
  • Click Create in Studio — opens the full form in the Studio tab, where you pick everything.
  • Click Ask the Team — opens the short way: you write only the objective and Clara takes care of the rest.
• What Clara can tell you in the panel (one note at a time, the most urgent):

• Empty state: with no projects at all, it shows "No projects yet" with an explanation that projects show up there as soon as you request your first video.
• Heads up: the projects listed in this tab can't be clicked. To open a project, go to the Projects tab.

Clones

/app/modulos/viddouble/clones

• What you see here: the two registration forms (Register Real Clone and Create Virtual Influencer) and, below them, your clone library as cards, each with a photo, name, type and status label.
• What you can do: create clones, pick each one's voice, resend an invitation, revoke and delete.

Step by step — registering a Real Clone:

1. In the Clones tab, in the Register Real Clone box, fill in Person's name.
2. Fill in Email (receives the invitation), if you have it. Without an email the invitation is still created — you just have to send the link yourself.
3. If you want, fill in Clone name in your library (optional).
4. Pick the mode: Controlled — approved productions or Autopilot — authorized automatic production.
5. Click Create invitation.
6. If the green link appears on the screen, click it to copy it and send it to the person.
7. Wait for the person to authorize. Follow along with the card's label.

Step by step — creating a Virtual Influencer:

1. In the Create Virtual Influencer box, fill in Identity name.
2. Pick the voice in the This identity's voice box (among Male 1, 2, 3 and Female 1, 2, 3). Required.
3. Click Choose reference image and pick the photo. Accepts JPG, PNG or WEBP, up to 15 MB.
4. Click Create identity. The clone is born ready, without waiting for anyone.

Each field explained:

The labels on each card:

The buttons on each card:

• Resend invitation — only appears on a Real Clone that is Awaiting authorization. Generates a new link (valid for another 48 hours) and resends the email.
• Ask for a new video — only appears on a Real Clone that is Not approved. Sends the person a new invitation (valid for 48 hours) to record again, and the card goes back to Awaiting authorization.
• Revoke — only appears on a Real Clone whose authorization hasn't been revoked yet. Cuts off future use right away.
• Delete — erases the identity. Both buttons disappear when the clone is already Deleting… or Deleted.

Empty state: "Your clone library is empty", with an explanation that you need to create an authorized Real Clone or an original Virtual Influencer.

Studio

/app/modulos/viddouble/estudio

• What you see here: at the top, a label with your plan (VidDouble Essential, VidDouble Pro or VidDouble Premium) and another with N credits available — or Production at no cost on this account, if your account is covered. Below, the New project form.
• What you can do: request a video, from start to finish, seeing the price first.

Step by step — requesting a video:

1. In the Studio tab, write the Project name. E.g. "Launch commercial". Required.
2. Write the Objective: what this video needs to make happen. E.g. "get past customers to come back in March".
3. If you want to close the video with your brand, check Close the video with my brand. Two fields open: Invitation (optional) (e.g. "Talk to us") and Website (optional).
4. Fill in Who it speaks to (e.g. "restaurant owners") and Where it will be published (e.g. "Instagram").
5. In Spoken text (optional), write the speech word for word — or leave it blank for Clara to write it from the objective. Under the field the system reminds you of the limit: "Up to Xs at this level".
6. Pick the Clone. Only the ones that are Ready to use appear.
7. Check the Voice. It fills in on its own from the clone you picked.
8. The Production box comes set to Studio. Here in the full form, Studio and Team produce the same way — you were the one who picked the clone, format and level — and the option only becomes the project's label in the list. For Clara to pick for you, use the Ask the Team card on the Home tab.
9. Pick the Level: Express, Realistic, Cinematic or Premium. What your plan doesn't cover is grayed out.
10. Pick the Video language: Portuguese, English or Spanish.
11. In Formats, check one or more: 9:16 (vertical, Reels and TikTok), 16:9 (horizontal, YouTube) and 1:1 (square). It comes with 9:16 checked. At least one has to stay checked.
12. Read the estimate box and check that it fits your balance.
13. Click Create and produce. While it sends, the button turns into "Starting production…".
14. The system says "Production started: N scenes, M credits reserved." and takes you to the Projects tab on its own.

Each field explained:

The estimate box:

• If you wrote the spoken text: "Estimate: N credits" — the exact count.
• If you left it blank: "Up to N credits" — the level's ceiling, because the script doesn't exist yet. The video may come out for less.
• Below, always: "Credits are reserved now and charged only when the video is delivered. A technical failure returns everything."
• If the text doesn't fit the level, a warning shows in red like "The Express level produces videos of up to 15 seconds (1 scene). Shorten the text or pick a higher level."
• If your balance falls short, "Your balance does not cover this production." shows in red and the button is turned off.

Ask the Team (the short way)

/app/modulos/viddouble/estudio?modo=equipe — it's where the Ask the Team card on the Home tab takes you.

Step by step:

1. On the Home tab, click Ask the Team.
2. In the What does this video need to do? field, write the objective in one sentence. E.g.: "I want to sell the winter bundle".
3. Read the How the Team will produce box: it shows the clone, the level and the format that Clara picked, and "Up to N credits" — the ceiling; the video may come out for less.
4. Click Ask the Team. While it sends, the button turns into "Sending to the Team…".
5. The system tells you that Clara wrote the script and production has started, with the number of scenes and reserved credits, and takes you to the Projects tab.

How Clara chooses:

Credits work as in the Studio: reserved when you send, charged only when the video is delivered, and returned in full if there's a technical failure.

When the short way can't go ahead, the screen tells you why and what to do:

Want to decide some detail yourself (another clone, two formats, the exact text)? Click I'd rather choose everything myself in Studio, below the form.

Projects

/app/modulos/viddouble/projetos

• What you see here: all your projects, in a list. Each row shows the name, the level, whether it was Studio or Team, how many credits were reserved and the status.
• What you can do: click a project to open its full page — follow the production, read the script, watch, download, approve, request a change or cancel.
• The list refreshes on its own every 30 seconds while any project is in production. You don't have to keep pressing F5.
• Empty state: "No project created", with a hint to request a video in the Studio tab.

What each status means:

The project page (opens when you click a row):

• At the top: the project name, the level, whether it was Studio or Team, the formats requested, the language and the status label. Below, the objective, the "For" and the "Where", and how many credits are reserved.
• While it's producing, a spinning strip appears with: "Producing scene X of Y. Video production takes 10 to 30 minutes per scene." That's the only time estimate the system gives — and it's per scene. An eight-scene Premium video takes a lot longer than a one-scene Express.
• If it's in internal review: "Production finished and is in the mandatory internal review of the Premium level. You get it as soon as it is released."
• If it failed: a red strip with "Production failed and no credits were charged. You can try again."
• Deliveries: a box for each requested format, with the video playing right there and the Download button.
• Approved script: the script scene by scene. Each scene shows Scene N · Xs, the speech, and its status: Ready, Producing, Waiting or Failed. When the scene has a setting, it appears with 📍. If the system couldn't apply that setting, it says so: "not applied — this scene used the clone photo's setting". In other words: the screen never promises a setting the video doesn't have.
• The page refreshes on its own every 20 seconds while it's producing.
• Back to projects — the link at the top to leave the page.

The buttons, depending on the status:

Step by step — requesting a change:

1. On the project page, click Request a change.
2. Read the notice at the top: "Technical defects and deviations from what was approved are corrected at no cost. Changes of taste, script, clothing or setting create a new version and charge full credits."
3. Pick the reason in the box:
   • Technical defect — the video came out broken, frozen, with no sound, with the mouth out of sync. Not charged.
   • Approved brief deviation — it came out different from what was agreed. Not charged.
   • Creative change — you changed your mind about the content. Charges the full credits.
   • Preference change — you want different clothes, a different setting, a different style. Charges the full credits.
4. In the text field, write what needs to change and in which part. At least 3 letters.
5. Click Send request.
6. The system answers right away saying what will happen: "Correction recorded. There will be no charge." or "New version recorded: N credits."

Be honest about the reason. Picking "technical defect" when you actually changed your mind doesn't go unnoticed, and the reason is recorded on the project.

Premium Production

/app/modulos/viddouble/producao-premium

• What you see here: only your Premium level projects, in the same list as always. At the top, the explanation that "Commercials, sales videos and demanding pieces go through mandatory internal review before delivery", and a highlighted strip: "Clara coordinates script, direction, identity, video and quality control. Technical defects and deviations from the approved brief are corrected at no cost."
• What you can do: click a project's row to open its step-by-step progress — the same detail screen as the Projects tab, with the scenes, the deliveries, the script and the status of each stage. The Back button takes you back to the list.
• The list refreshes on its own while any production is in progress — you don't have to keep pressing F5 to watch the internal review move along.
• Empty state: "No Premium production in progress", with the promise that the production shows up here "with step-by-step progress" — which is exactly what clicking the row opens.

What changes in Premium, compared with the regular Studio:

In short: Premium is for the video that can't go wrong. It takes longer (because it waits for our team's review), costs more credits (because it has more scenes) and arrives more polished. For this week's promo announcement, Express does the job. For the commercial you're going to boost, use Premium.

Configuration

/app/modulos/viddouble/config

• What you see here: a read-only screen with what applies to your account today. There's nothing to fill in.
• Three boxes at the top:
  • Plan — VidDouble Premium, VidDouble Pro, VidDouble Essential or No active plan.
  • Available credits — your balance, or No cost if the account is covered. A dash (—) means the system is still fetching it.
  • Clones ready — how many of your clones are ready, in the format "2 / 5" (two ready, out of five registered).
• Levels released on your plan — the list of the four levels, each with the maximum video length and the Released or Requires a higher plan labels.
• Authorizations in force — only appears if you have Real Clones. Lists each one with the authorization status: Active authorization, Revoked, Rejected or Waiting for the person.
• Product rules — four rules that apply to every project:
  • Controlled consent — real clones only produce with active authorization verified by our team. Revoking blocks new productions immediately.
  • Brief as reference — a technical defect or a deviation from what was approved is corrected at no cost. A creative or preference change charges the full credits for the affected video.
  • Credits reserved, not spent — when you send a project to production, credits are reserved. The charge only happens on delivery; a technical failure returns everything.
  • Who can register clones — only the account owner and administrators create, revoke or delete identities. Other users produce with clones that are already released.

How to use

/app/modulos/viddouble/como-usar

Every module has this tab at the end. It's the module's manual inside the system itself.

How to read the numbers

In Clara's panel (Home tab):

• Clones ready — how many clones have the green Ready to use label. If it's zero, no video comes out.
• Videos in production — how many projects are moving along right now (between "Credits reserved" and "Ready").
• Videos delivered — how many projects you've approved, ever.

In the Configuration tab:

• Clones ready "2 / 5" — the first number is the ones that work; the second, all that exist. If the gap is big, there are people who still haven't authorized.

In the project list:

• "N cr" next to the level is how many credits were reserved for that project. It's not what was charged — the charge happens on delivery.

On the project page:

• "Producing scene X of Y" — X is how many scenes are already done plus the one coming out now; Y is the total. Multiply the remaining scenes by 10 to 30 minutes to get an idea of the time.

Frequently asked questions

Do I have to record again every time I want a video? No. That's the beauty of the module. You record once (the authorization video) and after that you only write. Every new video comes from the clone that's already there.

Can I make a clone of my employee without her knowing? No, and that's on purpose. The system doesn't allow it. She has to open a link, read the terms, send a photo and record a video saying she authorizes it. Without those three things the clone stays stuck on "Awaiting authorization" and produces nothing.

What if she asks to leave later? You click Revoke on her card, and no new video is generated. If she wants everything erased, click Delete — the system erases the voice and the files. What's already published out there doesn't disappear on its own: you're the one who takes it down from Instagram.

How long does a video take? The system says it on the project screen: 10 to 30 minutes per scene. An Express (1 scene) comes out fast; a Premium (8 scenes) takes a lot longer, and also goes through our team's review before it reaches you.

The video failed. Did I lose the credits? No. The screen says it in so many words: "Production failed and no credits were charged. You can try again." Click Send to production again.

What's the difference between the regular Studio and Premium Production? Premium makes longer videos (up to 120 seconds), with visual direction per scene, high-resolution images and — most important — it goes through our team's review before you see it. It's for the video that has to come out perfect. The regular Studio is for day-to-day use.

Can I use my clone in the Video Creation module? Yes. In the Video Creation Studio there's a 🧑‍💼 Spokesperson button, which uses the same authorized clones from here. But creating, authorizing and deleting a clone is only done here — the screen over there says so and offers an Open VidDouble button.

My clone doesn't appear in the Studio list. Why? Because only clones that are Ready to use appear. Go to the Clones tab and look at its label: it may be waiting for the person's authorization, in preparation, with no voice chosen, revoked or deleted.

When something goes wrong