Repair Shop Management (AIRepairFlow)

Where it is: Home → Your apps → AIRepairFlow (at the top of the screen the module shows as Repair Shop Management) Address: /app/modulos/airepairflow

What it's for

Every device that comes into your repair shop becomes a service order (SO), with a number and a tracking PIN printed on the customer's receipt. The order moves through stages: intake, bench, quote, customer approval, quality control, technical report and delivery.

Your customer follows everything in a portal with your company's name and logo, approves the quote through a link and gets email updates in your company's language. Parts stock, warranty and RMA, invoices and finances live in the same place.

First steps

1. In the Settings tab, upload your logo and check the company name, phone and email. That's what the customer sees in the portal, on the receipt and in the emails.
2. In the Team tab, set each person's role: front desk, technician, supervisor or manager. Each role sees only what its job allows.
3. In the Intake tab, register the customer and the device and describe the problem. The order is created with a number and a PIN.

The tabs

Dashboard

Overview shows open orders, overdue ones and what is stuck waiting for parts or approval. Advanced and Analytics show what is measured from your own orders: on-time share, rework, average repair time, revenue from paid invoices and the devices that come in most. Where there is no data yet, the screen shows a dash — never an estimate.

Intake, Orders and Bench

Intake records what arrives (including shipments the customer registered in the portal). In Orders you follow each order and the ones already delivered. The Bench is the technician's screen: the diagnosis, the parts used and the progress of each device.

Quotes

Build the pre-quote and the final quote. The customer gets a link, sees the amounts and approves or declines without having to call; the answer is recorded on the order.

Quality and reports, Shipping, Warranty and RMA

Quality control checks the repair before delivery, and Technical reports come out ready to print. Shipping prepares the dispatch. Warranty and RMA handles devices that come back under warranty and those sent to the manufacturer.

Customers

The customer list, with contacts and delivery addresses. At the top is the address of your customers' portal, with the Copy address button — that's the one you share.

Stock and Finances

Stock tracks parts, and a part used on an order is recorded as an outflow of that order. Finances brings together receivables, payables and invoices: when a shipment or an RMA needs an invoice, the system alerts the team. The electronic tax invoice itself is issued in the system your company already uses for that.

Records, Alerts and Settings

Records holds services, faults and fixes, device brands and models, deadlines (SLA) and document templates. Alerts collects the team's notifications. Settings keeps the company brand, the warranty terms shown in the portal and the alert emails.

How the customer follows the repair

Through your company's portal (the address is at the top of the Customers tab): they create an account, see their orders, approve quotes and send messages. They can also follow a repair with just the order number and the PIN on the receipt. If your company uses Rebeca on WhatsApp, she checks the real status and answers the customer.

Common questions

Do I need to install an app? No. Everything works in the browser, on computers and phones.

Which language and currency does it use? Your company's language and currency — Portuguese, Spanish or English. The portal and customer emails use the company's language.

Is there a limit on service orders? No.