You have the right to request deletion of all personal data we hold about you, at any time. This page explains how.
Two ways to request
1. By email (fastest)
Send an email to our DPO (Data Protection Officer) with subject "Data deletion request". Use the same email registered in the platform so we can identify your account automatically.
Email the DPO →dpo@autoagency.io2. By closing your account in the app
If you have an active account, closing it is the path that leads to data deletion:
- 1Go to autoagency.io/login and sign in
- 2Open My profile (autoagency.io/app/profile) and scroll to the “Close account” card
- 3Click "Close my account"
- 4Pick a reason for closing and confirm
Closing the account does not erase everything instantly: access and billing stop right away, and your data is kept for 30 days in case you want to reactivate. After those 30 days it is permanently deleted, with nothing else for you to do. If you want deletion BEFORE that window, or if you have no account on the platform, use option 1 (email the DPO).
What happens next
- We confirm receipt within 48 business hours
- Within 15 days we remove your data from production (profile, conversations, integrations, generated media)
- Backups are purged within 90 days (minimum legal retention)
- Anonymized data in aggregate metrics may remain (does not identify you)
- You receive an email confirmation when the process completes
- If you closed your account from the app, permanent deletion happens on its own at the end of the 30-day retention window — no second request needed
Connected Instagram or Facebook?
If you used Meta login (Facebook/Instagram) and want to revoke AutoAgencia's access without deleting your full account, go to facebook.com/settings → Apps and Websites → AutoAgencia → Remove. This disconnects access to your Meta data. Full account deletion follows the steps above.
Questions?
DPO: dpo@autoagency.io · General support: contact@autoagency.io